Returns & Exchanges

At TVO, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original condition. Our streamlined process ensures that if a product doesn't meet your expectations, we can quickly facilitate a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Print Shipping Label

  Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.

• 3.
  Package and Ship

  Place the items in their original packaging, ensuring all tags are attached, and drop the parcel off at any authorized carrier location.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.