Frequently Asked Questions
Everything you need to know about shopping with TVO
What are your shipping rates and delivery times?
We offer standard shipping across all regions. Orders are typically processed within 1-2 business days, with delivery estimated between 3 to 7 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with all packaging intact to be eligible for a full refund.
Which payment methods do you accept?
TVO accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Yes, all TVO products come with a standard one-year manufacturer's warranty that covers any defects in materials or workmanship under normal use.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. Please contact our customer support team immediately to request any changes.